We aim to please of course, but mostly we aim to offer you a product that is effective for you. Our products have been tried over several years with excellent results, however, once in awhile a product might not be the perfect one for you.
Our guarantee states that we will replace the product, and after consulting with you, we will ship you the same product targeting the same thing but preparing it with a different formula. Shipping & handling charges will be shared.
Same applies for “customized formulas”.
We package your order with care. Any leaks or damage that occurs during shipping is out of our hands, however, do let us know if an item arrives damaged. We will consider each case individually.
We do not offer refunds.